FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can I get some samples?

Yes,sample order is available,some samples are free,but it will be freight collected payment.Some special wiring harness with original materials will be charge sample fee.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples:

connector lead time is about 3-7 days.

wire harness is 5-10days

For mass production, the lead time is 2-4wks after payment. If our lead times do not work with your deadline, please go over your requirements with your sales. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

We accept full T/T and Paypal in advance. For different products, we accept 30% deposit in advance, 70% balance before shipment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.